1. Processing Times

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Rates & Delivery Estimates

All shipping is currently free inccluding international shipping. Handling time for all orders is 2-3 business days with an additional 3-4 days for your items to arrive.

Note: Delivery delays can occasionally occur due to carrier issues or weather.

3. Heavy & Oversized Items

Due to the weight of certain pet supplies (such as large bags of litter, dog food, or crates), additional handling time may occur.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

5. Domestic vs. International Shipping

• Domestic: We ship to all addresses within the United States.

• International:  We ship to most countries.

6. Damages & Issues

Pampered Pet Superstore is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

7. Returns & Exchanges

Our RETURN POLICY provides detailed information about options and procedures for returning your order.